The Fallenposters Blog

Because the posters fell down, duh.

Returns and Exchanges, Not As Painful As Expected

with one comment

I had a couple of good customer service experiences yesterday.

The first one occurred at Bed Bath and Beyond.  Cheri and I had bought a Christmas gift for my Mom.  Luckily, before Christmas, we found out she already had this item (a cupcake holder).  So we found an alternative gift and held onto the cupcake holder.  I didn’t have the receipt anymore, so I was worried that it would be a hassle trying to return it.

Cupcakes

Cupcakes

Despite my anxiety, I shuffled into BB&B yesterday to try to return it.  The clerk at the return counter asked why I was returning the item.  I told her the above tale and then explained that I no longer had the receipt — but I did have the credit card I used to purchase the item.  She quickly scanned the UPC code on the item, then swiped my credit card and like magic, gave me an instant refund.  No hassles, no arguing, no accusations that I was trying to fraud them, nothing of the sort.  I was relieved how easy the whole exchange was and that the computer even recognized that we used one of their 20% off coupons when we bought the cupcake holder; thus giving us a refund for what we paid, not what the item was selling for.  Perhaps this is one of the advantages to using a credit card (or, in my case, a check card) over cash.

My second customer service adventure occurred at the Spencers Gifts in the Fair Oaks Mall in Fairfax.  I had received a hat from a co-worker that was a bit too small (the hat was sized S/M when I easily needed a L/XL).  On a previous trip to the mall I noticed that Spencers sold the hat, so I made a mental note to take it there for an exchange.  When I walked in I went straight to the counter and explained my prediciment and asked for an exchange.  Without a blink, the lanky sales associate grabbed a bigger sized hat for me (since they were out of my reach), removed the security tag, and gave it to me.  No receipts involved, no paperwork, no nothing.  This made me very happy and I walked out the store clicking my heels.

Ever since I’ve become a huge fan of the consumer advocacy blog The Consumerist, I’ve become anxious when dealing with customer service issues.  All the bad things they report over there have made me fear dealing with customer service.  In reality, I should be more confident since I’m more knowledgeable because of The Consumerist.  I just need to realize that not every customer service experience is going to want me to pull my hair out.

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One Response

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  1. What beautiful cupcakes those are ; )

    Writer's Block Party

    January 3, 2009 at 9:04 pm


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